Wisconsin Judicare, Inc.
Client Grievance Procedure

There are two potential sources of client grievances: (1) Denial of assistance because of ineligibility; and (2) Complaints about the legal services provided.

(1) Procedure for Complaints about denial of assistance.
Complaints about denial of assistance will probably arise from one of three (3) reasons: (a) Financial ineligibility; (b) The services requested are prohibited by the Act; or (c) The services requested are not within priorities set by the Board of Directors.

A person having a complaint because of having been wrongly or unfairly denied legal assistance by the Judicare program may contact the Program Director by letter or telephone. Upon receipt or such a complaint, the person shall have a reasonable opportunity to confer with the Director or his or her designee and, if feasible, with a Board member. A file will be maintained relative to complaints and the disposition thereof. The matter will be reviewed and, if appropriate, a waiver granted.

(2) Procedure for Complaints about services provided.
A person having a complaint about the manner or quality of legal services provided will be referred to and considered by the Program Director or his or her designee. If the Director is unable to resolve the matter, the complaint may be presented orally or in writing to the Grievance Committee established by the Wisconsin Judicare Board of Directors. A person who has a complaint may be accompanied by another person. Upon request, Wisconsin Judicare shall transcribe a brief statement dictated by the complainant. A file will be maintained relative to complaints and the disposition thereof.

Last Updated: April 13, 2008

Wisconsin Judicare, Inc. 300 Third Street, Suite 210 Wausau, WI 54403 1-800-472-1638 www.judicare.org

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Wisconsin Judicare, Inc. provides the information on this Web site as a public service to low-income persons in northern Wisconsin, our participating attorneys, card issuers, and other Internet users. While the information on this site is about legal issues, it is not legal advice. Laws vary from state to state and even federal laws may be applied differently in different states. Moreover, due to the rapidly changing nature of the law and our reliance upon information provided by outside sources, Wisconsin Judicare makes no warranty or guarantee concerning the accuracy or reliability of the content at this site or at other sites to which Judicare.org links.