About Us

Judicare Legal Aid may not be able to provide you legal help for one of the following reasons: (1) Financial ineligibility; (2) The services requested are prohibited by JLA policies; (3) The services requested are not within priorities set by our Board of Directors; or (4) A conflict of interest exists.

If you feel that you have been wrongly or unfairly denied legal help by JLA, you may file a complaint to request a review of the denial by letter, e-mail, fax, or telephone. Once we receive a complaint about denial of legal help, you shall have a reasonable opportunity to discuss with the Executive Director. A file will be created for the complaint and a review of your application and denial of legal help will be completed. If appropriate, a waiver may be granted.

To request a review of denial of legal help, please use the contact information below.
Mail: Judicare Legal Aid, PO Box 6100, Wausau, WI 54402-6100
E-mail: info@judicare.org
Phone: (715) 842-1681

If you have a complaint about the legal help provided by one of our staff members, you will be directed to that staff member’s direct supervisor. The direct supervisor will attempt to resolve the complaint with you, and will counsel the staff member (subject of the complaint), if required.

If the direct supervisor is unable to resolve the complaint, you will be referred to the Deputy Director or Executive Director.

If the Deputy Director or Executive Director are unable to resolve the complaint, the complaint may be presented orally or in writing to the Grievance Committee established by the Judicare Legal Aid Board of Directors. You would have to option to be accompanied by another person. Upon request, Judicare Legal Aid shall transcribe a brief statement provided by you (the complainant). A file related to the complaint will be maintained with information about the complaint and the result of the complaint.

To initiate a complaint please use the contact information below.
Mail: Judicare Legal Aid, PO Box 6100, Wausau, WI 54402-6100
E-mail: grievance@judicare.org
Phone: (715) 842-1681

If you have a complaint about the legal help provided by private attorney providing services paid for by Judicare Legal Aid, you will be directed to our Private Attorney Involvement Program Director (PAI Director). The PAI Director will attempt to resolve the complaint with you, and will counsel the private attorney assigned to your case, if required.

If the PAI Director is unable to resolve the complaint, the PAI Director will explain the next steps of the complaint process. These include:
(1) The PAI Director may ask you to provide a written statement about your concerns, unless they already have enough information about your complaint.
(2) The PAI Director will forward your complaint to the PAI Assistant, and add a note to your case file with our office.
(3) The PAI Assistant will assign your complaint to one of our staff attorneys for review.

The staff attorney assigned to review your complaint will review the notes related to your complaint and any other documentation or records related to your case. The staff attorney will contact you and the private attorney assigned to your case to learn more about your complaint and attempt to resolve the issue(s).

The staff attorney who reviews your complaint will make a recommendation about how to address the complaint. This could include recommendations to the private attorney to resolve communication issues, recommendations for the PAI Director to find a new attorney for the case, or that you and the private attorney are unable to resolve the issues.

It is possible that a new attorney may be found for your case, but that is not a guarantee. A limited number of private attorneys are willing to take cases paid for by Judicare Legal Aid, as a result, we do not have an unlimited pool of attorneys to cover cases.

Once the staff attorney completes the review of your complaint, they will summarize their investigation, findings, and recommendations in a memo added to your client file. This is then sent to the PAI Director for next steps.

To initiate a complaint please use the contact information below.
Mail: Judicare Legal Aid, PO Box 6100, Wausau, WI 54402-6100
E-mail: probono@judicare.org
Phone: (715) 842-1681